POLICY
INFORMATION
SHIPPING POLICY
SHIPPING POLICY
- Please allow 1-2 business days for orders to be shipped after production. If for any reason
your order is delayed, you will be notified via Mod Chaos customer service.
- If you have not received a tracking number after THREE business days, please contact Mod
Chaos customer service at MODCHAOS1@GMAIL.COM to inquire about your order. PLEASE
LEAVE YOUR FULL NAME, BEST EMAIL ADDRESS TO REACH YOU, AND ORDER NUMBER FOR
FASTER SERVICE.
- PLEASE TAKE YOUR TIME! PLEASE MAKE SURE THAT YOUR SHIPPING INFORMATION IS
CORRECT DURING CHECKOUT. MOD CHAOS WILL NOT BE HELD ACCOUNTABLE FOR
INCORRECT SHIPPING INFORMATION FOR CUSTOMIZED ITEMS. Item will have to be
repurchased in the event of being shipped to incorrect address if not returned to sender.
STORE POLICY
NO REFUNDS ON CUSTOMIZED ITEMS.
- It is the customer's responsibility to ensure correct sizing for customized merchandise. Size charts are available if unsure. If you have questions about sizing, please contact Mod Chaos customer service at MODCHAOS1@GMAIL.COM.
- ALL ORDERS ARE PAID IN FULL UP FRONT. NO DEPOSITS OR HOLDS. All customized items are made first come, first served based on availability. You will be notified and confirmed via Mod Chaos customer service of date availability. Once payment is confirmed the date is secure.
THE DATE IS NOT SECURED UNTIL PAYMENT IS MADE.
- ALL SALE ITEMS ARE FINAL SALE. No exchanges.
- FOR CUSTOMIZED FOOTWEAR—THE EARLIER, THE BETTER. It is recommended 60-90 DAYS IN
ADVANCE for all customized footwear. If you have set dates for events, you are free to secure your date as early as possible (if date is available).
- APPAREL. Production time is (7) to ten (10) business days for apparel at Mod Chaos, except
preorder and ready to ship items which will be identified in the product description. If your
order is complete sooner, it will ship the next business day.
- FOOTWEAR PRODUCTION. There is a TWO-WEEK turnaround for footwear production. Rush
fee policy is below. In the event the date is changed during production to an earlier date,
causing a violation of the normal production and rush policies, there will be a $75 ADDITIONAL FEE required. If the penalty fee is not paid—a PARTIAL refund will be given based on stage of production. The date you request is the DATE YOU NEED THEM BY. Count TWO
WEEKS back; and for built from scratch production count back SIX WEEKS. That is the best way to ensure you get what you are requesting ON TIME.
- RUSH DATES. There are TWO rush dates a month set for customized footwear, for an
additional $50 fee. This allows you to “SKIP THE LINE”, taking priority for production.
- CHUCKS! It is the responsibility of the customer to ensure the correct size of the shoe. Chucks can run a half to whole size larger than your true shoe size. The shoes produced are UNISEX CHUCK TAYLORS for reference (please and thank you ).
- PROVIDING SHOE. MOD CHAOS ONLY WORKS ON NEW SHOES. There is a shipping address that shoes can be sent to which will be provide the day of purchase. The customer has 48 hours after purchase to ship (recommended USPS PRIORITY MAIL). If not received within FIVE days after purchase, a full refund will be returned.